TCG RED POCKET LEGACY – Delivery / Shipping Policy
1. Overview
At TCG RED POCKET LEGACY, we take pride in delivering collectible TCG (Trading Card Game) products in a timely and secure manner, both within Malaysia and internationally. This Delivery Policy outlines our procedures, responsibilities, and limitations regarding the shipment of orders placed on our website.
2. Shipping Coverage
We offer domestic shipping across Malaysia and international shipping to most countries worldwide. All deliveries are fulfilled using trusted courier partners. We aim to ensure your purchases reach you in excellent condition and within a reasonable timeframe.
3. Order Processing Time
- Orders are processed within 1–3 business days upon successful payment.
- Orders placed on weekends or Malaysian public holidays will be processed on the next working day.
- Pre-order items will follow the specific estimated arrival time listed in the product description.
4. Estimated Delivery Time
- Destination: Estimated Delivery Time
- West Malaysia (Semenanjung): 2 – 5 business days
- East Malaysia (Sabah & Sarawak): 3 – 7 business days
- International Orders: 7 – 21 business days
Note: The estimated delivery time is indicative and subject to delays caused by courier services, weather conditions, or peak seasons.
5. Shipping Fees
- Shipping fees are calculated automatically at checkout based on weight, delivery location, and package dimensions.
- Free shipping promotions may apply during selected campaigns and will be displayed on the website if applicable.
6. Tracking Your Order
Once your order is dispatched, a tracking number will be provided via email. Customers are responsible for monitoring their parcel’s delivery status.
7. International Shipping, Customs & Import Duties
We are happy to offer global delivery; however:
- Buyers are solely responsible for customs clearance, import duties, or any restrictions imposed by their local authorities.
- TCG RED POCKET LEGACY does not bear liability for delays, returns, or seizure caused by foreign customs departments.
- Customers are advised to check local import laws before placing an order.
8. Delivery Issues
In the event of lost or undelivered parcels, customers must contact us within 7 days of the expected delivery date. We will assist with courier investigations where possible. However, we do not offer refunds or replacements for international parcels held or rejected by customs.
9. Change of Address
Customers must ensure the shipping address provided is accurate. Any address amendments after the order is shipped will not be entertained. We are not responsible for undelivered items due to incorrect address submission.
10. Contact Information
If you have questions regarding your delivery, please contact us via:
Contact: 017-938 0469
Email: tcg-redpocket@outlook.com
Company Information
Company Name: TCG RED POCKET LEGACY
Registration Number: 202503113596 (JR0176867-T)
Contact: 017-938 0469
Email: tcg-redpocket@outlook.com